Returns & Exchanges

G’day, anglers! At Fishing Reels Shop, we’re committed to ensuring you’re completely stoked with your gear. We understand that sometimes things don’t work out as planned, which is why we’ve made our returns and exchanges process as smooth as casting a line on a calm morning.

Our Returns Policy

We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, we’re here to help you get it sorted.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and details about the item you wish to return or exchange
3. Let us know whether you prefer a refund or exchange
4. Our team will provide you with a Returns Authorisation number and instructions
5. Package the item securely with the original packaging
6. Include the completed returns form (see template below)
7. Ship the package to our address (we’ll provide this in your returns authorisation email)

Return Conditions

To be eligible for a return or exchange, your item must be:

• In the same condition you received it
• In the original packaging
• Unused and with all tags still attached
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

• Dubbing materials
• Feathers (fly tying materials)
• Opened containers of Floatant-Sinkant
• Any items from the “Cool Stuff” category that have been opened or used

Refund Processing

Once we receive and inspect your return:

• We’ll notify you that we’ve received your returned item
• We’ll process your refund within 3-5 business days
• Refunds will be issued to your original payment method
• Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Shipping costs are non-refundable. If you opted for free shipping, the standard shipping fee ($12.95) will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or model:

• We’ll process the exchange once we receive your returned item
• We’ll ship the replacement item using your preferred shipping method
• You’ll be responsible for shipping costs for the return and the new shipment unless the error was ours

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as sending the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.

Returns Authorisation Request Template

Happy fishing,

The Team at Fishing Reels Shop
Your trusted source for premium fishing gear