G’day, anglers! At Fishing Reels Shop, we’re committed to making sure your fishing adventures are equipped with the best gear. We understand that sometimes things don’t go as planned, which is why we’ve made our shipping and returns process as smooth as casting a line on a calm morning.

Shipping Information

We’re stoked to ship our premium fishing gear worldwide (excluding Asia and some remote areas). Here’s what you need to know about getting your gear:

Order Processing

We typically process orders within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods

We offer two shipping options to get your gear to you:

  • Standard Shipping (A$12.95): Shipped via DHL or FedEx
    • Delivery time: 10-15 days after dispatch
  • Free Shipping: Available on orders over A$50, shipped via EMS
    • Delivery time: 15-25 days after dispatch
Note: Shipping times are estimates and may vary due to customs processing or other factors beyond our control.

Returns & Exchanges Policy

We want you to be completely stoked with your gear. If something’s not quite right, we’re here to help.

Our Returns Policy

We offer a 15-day return policy from the date you receive your items. If you’re not completely satisfied with your purchase, we’ll help you get it sorted.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. Let us know whether you prefer a refund or exchange
  4. Our team will provide you with a Returns Authorisation number and instructions
  5. Package the item securely with the original packaging
  6. Include the completed returns form
  7. Ship the package to our address (we’ll provide this in your returns authorisation email)

Return Conditions

To be eligible for a return or exchange, your item must be:

  • In the same condition you received it
  • In the original packaging
  • Unused and with all tags still attached
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Dubbing materials
  • Feathers (fly tying materials)
  • Opened containers of Floatant-Sinkant
  • Any items from the “Cool Stuff” category that have been opened or used

Refund Processing

Once we receive and inspect your return:

  • We’ll notify you that we’ve received your returned item
  • We’ll process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
Note: Shipping costs are non-refundable. If you opted for free shipping, the standard shipping fee (A$12.95) will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or model:

  • We’ll process the exchange once we receive your returned item
  • We’ll ship the replacement item using your preferred shipping method
  • You’ll be responsible for shipping costs for the return and the new shipment unless the error was ours

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as sending the wrong item). We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.

Need Help?

If you have any questions about our shipping or returns policy, don’t hesitate to reach out:

Email: [email protected]
Address: 68 Gloucester Avenue, PORT ADELAIDE, AU 5015
Business Hours: 9am-5pm ACST, Monday-Friday

Happy fishing,
The Team at Fishing Reels Shop
Your trusted source for premium fishing gear