Term and Conditions

1. Website Use and Access

Our website is designed for fishing enthusiasts looking for quality gear from brands like Abu Garcia, Daiwa, Airflo, and many others. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Be responsible for maintaining the confidentiality of your account credentials

We reserve the right to restrict access to our website or terminate accounts at our discretion if we believe these terms have been violated.

2. Products and Services

At Fishing Reels Shop, we offer a wide range of premium fishing equipment including:

• Baitcast, spinning, and fly fishing reels
• Fishing rods and related equipment
• Flies, lures, and tackle
• Fishing accessories and “Cool Stuff”

We make every effort to display our products as accurately as possible, but please note that the colors and appearance may vary slightly depending on your monitor settings.

Some products have specific usage restrictions or requirements – it’s your responsibility to read all product information before use.

3. Orders and Payment

When you place an order with us, you’re making an offer to purchase products under these terms.

Order Process:

• You add products to your cart and proceed through checkout
• You provide accurate shipping and payment information
• You receive an order confirmation email (this is not yet acceptance of your order)
• We process your payment and prepare your order for shipping
• We send a shipping confirmation email – at this point, we’ve accepted your order

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in Australian Dollars (AUD) and include GST where applicable. You’re responsible for any customs duties, taxes, or fees imposed by your country.

4. Shipping and Delivery

We ship worldwide, excluding Asia and some remote areas. Here’s what you need to know:

Processing Time:

We typically process orders within 1-2 business days after payment confirmation.

Shipping Options:

• Standard Shipping (A$12.95): Shipped via DHL or FedEx. Delivery in 10-15 days after dispatch.
• Free Shipping: Available on orders over A$50, shipped via EMS. Delivery in 15-25 days after dispatch.

Shipping times are estimates only. We’re not responsible for delays caused by customs, weather, or other factors beyond our control.

It’s your responsibility to provide accurate shipping information. We’re not liable for packages sent to incorrect addresses provided by customers.

5. Returns and Refunds

We want you to be completely stoked with your gear. If something’s not right, here’s our policy:

Return Window:

We offer a 15-day return policy from the date you receive your items.

Return Conditions:

To be eligible for return, items must be:

• In the same condition as received
• In the original packaging
• Unused with all tags attached
• Accompanied by proof of purchase

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns of:

• Dubbing materials
• Feathers (fly tying materials)
• Opened containers of Floatant-Sinkant
• Any “Cool Stuff” category items that have been opened or used

Return Process:

To initiate a return:

1. Contact our customer service at [email protected] within 15 days of receipt
2. Provide your order number and item details
3. Specify whether you want a refund or exchange
4. We’ll provide a Returns Authorisation number and instructions
5. Package the item securely with original packaging and completed returns form
6. Ship to our provided address

Refunds:

Once we receive and inspect your return:

• We’ll notify you of receipt
• Process refund within 3-5 business days
• Refunds are issued to your original payment method
• Please allow 5-10 business days for the refund to appear in your account

Note: Shipping costs are non-refundable. For free shipping orders, the standard shipping fee (A$12.95) will be deducted from your refund.

Exchanges:

For exchanges:

• We process exchanges once we receive your returned item
• We ship the replacement using your preferred method
• You’re responsible for shipping costs unless the error was ours

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable service and purchasing shipping insurance.

6. Intellectual Property

All content on our website, including text, graphics, logos, images, and product descriptions, is the property of Fishing Reels Shop or our suppliers and is protected by copyright and other intellectual property laws.

You may not use, reproduce, or distribute any content from our site without our express written permission. The fishingreelssale.com domain and our brand name are trademarks of our business.

7. Limitation of Liability

Fishing Reels Shop provides products for recreational use. We’re not liable for:

• Any injuries or damages resulting from improper use of fishing equipment
• Financial losses or lost opportunities resulting from use of our products
• Any indirect, special, or consequential damages arising from your use of our products or website

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the products in question.

Some jurisdictions don’t allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

8. User Responsibilities

As a user of our website and customer of our products, you agree to:

• Use products only as intended and follow all safety guidelines
• Provide accurate information when creating accounts and making purchases
• Pay for all products you order
• Comply with all local fishing regulations and obtain necessary licenses
• Use appropriate safety equipment when fishing

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our site, you consent to our collection and use of information as described in our Privacy Policy.

10. Changes to Terms

We may update these Terms and Conditions from time to time. When we make changes, we’ll update the “Last Updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of South Australia, Australia. Any disputes relating to these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of South Australia.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us: